| | | My account | | Track your orders | | Return Process | | Messagerie | | Update your personal information | | Subscribe to our newsletter | | Contact us | |  |  | | | Home > Warranty Policy |  | |  | | | Warranty Policy | | | | Warranty | In agreement with brands we work with, all the products sold by Tictactime benefit from a 2-year (24 months) warranty of conformity which starts on the date of purchase, respecting the conditions defined in this warranty. The warranty applies to faulty materials and constructional fault existing when the product is bought.
As long as the product is under warranty and with a valid warranty card, any defect can be fixed for free. When your product cannot be repaired, the brand ensures a change of your product for an identical one or with similar characteristics.
The 2-year warranty ends twenty four (24) months after the product is changed. | | The warranty does not apply to: | For watches :
-Battery life
-Normal wear and aging (i.e. scratches on the glass, fading and/or alteration of the strap material or colour, fading and/or alteration of non-metal chains such as leather, textile, rubber…).
- Malfunctioning due to an irregular or non-conforming usage of the product, lack of care, negligence, accidents (blows, strokes, crushings, broken glasses, etc), a non confirming use of the product which would be contrary to the instruction manual delivered with the product.
-Malfunctioning due to repairs effected by non-authorized personnel
For Sunglasses :
-Normal wear and aging (i.e. scratches on the glasses, fading and/or alteration of the temples material or colour).
- Malfunctioning due to an irregular or non-conforming usage of the product, lack of care, negligence, accidents (blows, strokes, crushings, broken glasses, etc), a non confirming use of the product which would be contrary to the instructions delivered with the product.
For writing instruments :
-Ink cartridge lifetime
-Normal wear and aging (i.e. scratches, fading and/or alteration of the pen material or colour).
- Malfunctioning due to an irregular or non-conforming usage of the product, lack of care, negligence, accidents (blows, strokes, crushings, etc), a non confirming use of the product which would be contrary to the instructions of use of the product.
| | Warranty Length | Twenty four (24) months for watches
-Twelve (12) months for sunglasses
-From twelve (12) months to a lifetime warranty for certain pen brands. This information is displayed on the product sheet. | | Obligations | Tictactime cannot accept responsibility for any intervention done by non-authorized personnel of http://www.tictactime.co.uk during and after the warranty period. http://www.tictactime.co.uk Such interventions will cancel the whole or parts of the warranty contract and will cancel any possibility for Tictactime to handle any free repair of the product.
- http://www.tictactime.co.uk can neither accept modified or corrupted warranty card nor copy of it. Only the original warranty card will be valid.
The provisions here above cannot reduce or cancel either the legal warranty for hidden defects which is mandatory, or the manufacturer warranty. The above warranty statements do not affect your statutory rights as a consumer. Please visit the Office of Fair Trading for more information.
-This warranty card cannot lead to any compensation
-When using the warranty card for a repair with Tictactime, the customer, owner of the product will bear the shipping and insurance expenses.
| | Forgeries | Every product on our website is bought from the oficial distributor of the brands. Here under the list of the official
- TWC ( Hugo boss, Tommy Hilfiger, Clyda, Citizen, DDP, Chipie, Oxbow)
- CASIO France
- FESTINA France ( Festina, Lotus)
- ROGER DIFFUSION ( Esprit, Cerruti, PUMA)
- IBB ( Guess )
- PARADOX ( Formex, Welder, Oakley )
- MISTER WATCH ( Banana Moon, Arthur et les minimoys)
- TIMEX ( Timex, Opex, Snoopy)
- AMER SPORT ( Suunto)
- MORRELATO ( Sector)
- SEIKO FRANCE ( Pulsar, Dolce&Gabbana, Breil, Nike, Seiko)
- Thematik system ( Aktéo)
- AXELINE ( Storm)
- B PLUS BEAUCHAT ( Beuchat, Dunlop, Quinze)
- YEMA ( Yema, Delta)
- OMAREEF ( Roxy, Quiksilver)
- RIP CURL EUROPE ( Rip Curl)
- SMB ( Certus, Girl only)
- AD DISTRIBUTION ( The one, Lexon)
- CHRISTIAN BERNARD ( Police)
- TIME AND DIAMOND ( Elite)
- AIRCORPORATION ( Diamstar)
- BODY CULT( Everlast)
- STC ( Lambretta)
- LAVAL (tools and cases)
- HERMI SARL ( Axcent)
- POLJOT INTERNATIONAL ( CCCP, Poljot)
- DAVIS ( Davis)
- EURO NORD ( Torgoen)
- THELET ( Glycine)
- XCEPTIONEL watch ( Nooka)
- ODM EUROPE ( ODM)
- REBEL WATCH ( Rebel watch)
- RODANIA ( Rodania) | | | |  | |  | |
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