Terms and Conditions

Introduction

The general terms and conditions of sale detailed below govern the contractual relations between the user of the website Tictactime.co.uk (hereafter referred to as the User or You) and the trade name Tictactime.co.uk, belonging to the company TVDISTRINET with a capital of 100,000 Euros, whose headquarters are located at 81 rue du Pré Catelan 59110 La Madeleine and is registered on the Registre du Commerce et des Sociétés de Lille (the Commercial and Companies Register in Lille) under the number 45183029300051.
These general terms and conditions of sale are the only ones applicable and replace all other conditions, unless previously agreed otherwise in writing. Tictactime.co.uk reserves the right to modify the terms and conditions at its discretion, therefore you should reread them each time you visit Tictactime.co.uk (hereafter referred to as The Website). You may object to these modifications when they are published online and they do not apply to previously agreed contracts. Each sale on the Website is governed by the general terms and conditions applicable on the date of the order. We understand that by confirming your order, you have read and unreservedly agree to our general terms and conditions of sale.
By accessing the Website, you agree to comply with the General Terms and Conditions as well as by the Conditions of Use herein.

ARTICLE 1 - PRICES

1.1 - Our product prices are shown in STERLING POUNDS (GBP) and include all taxes (VAT + other taxes) but exclude delivery costs.
1.2 - In the event of an order to a country outside of metropolitan France, possible customs charges or local taxes will be the responsibility of the recipient.
1.3 - All orders, regardless of the country of origin, must be paid in Euros or in Sterling Pounds.
1.4 - Tictactime.co.uk reserves the right to modify its prices at any time, however, the products will be charged based upon the rates in force at the time of registering your order, subject to availability.
1.5 - The products remain the property of Tictactime.co.uk until payment is made in full.

ARTICLE 2 - ORDERS

Customers can order on the Internet via the website www.tictactime.co.uk or by telephone from Monday to Friday 8am to 12am and 2pm to 4pm on: 01179 181 575.

Tictactime.co.uk reserves the right to cancel or decline any customer order if there are any disputes regarding payments for prior orders or which would, in their opinion, represent a risk.

ARTICLE 3 - CONFIRMATION

You state that you have read and agree to the General Terms and Conditions of Sale before placing your order. Therefore, your order confirmation is acceptance of the General Terms and Conditions of Sale.
Unless proven otherwise, the data recorded at Tictactime.co.uk is proof of all the transactions placed between Tictactime.co.uk and its customers.
For payments by cheque or transfer, the order will remain valid for 5 days. If we have not received the cheque or transfer within 5 days from the date of order confirmation then the order will be cancelled.

ARTICLE 4 - AVAILABILITY

Our products and prices are valid as long as they are shown on the website, while stocks last. For the products which we do not stock in our warehouse, our offers are subject to the availability with our suppliers.
In the event that a product becomes unavailable after you have placed your order, we will contact you by email as soon as possible. Your order will be cancelled automatically and if your bank account has been debited, you will be refunded within 10 days.
For payments by cheque, in the event that all or part of the order is unavailable then Tictactime.co.uk will decide upon the refund method, either crediting the customer’s bank account or sending the customer a cheque within thirty days at the latest from the customer’s payment.

ARTICLE 5 - DELIVERY

Tictactime.co.uk provides free delivery by Colissimo to anywhere in United Kingdom if the total amount of your order is equal to or higher than £60 (excluding personalised 121TIME watches). We charge £15 all taxes included for delivery by Chronopost to anywhere in United Kingdom. Delivery is made from Monday to Friday, excluding holidays, subject to confirmation of payment. All orders placed before Friday 1pm will be delivered the following Monday morning. All orders placed after Friday 1pm or during the weekend will be delivered the following Tuesday.

We will deliver your products to the delivery address which you indicated at the time of your order. The times indicated are the usual times for handling and delivery. The average time is between 2 and 4 working days. Tictactime or Coliposte will not be held responsible for delays in delivery or for undelivered items in the event that the customer has not indicated a full and correct delivery address. There will be a charge of £6.10 for each returned package which could not be delivered due to missing information in the delivery address.
In the event that items are delivered on different days due to their availability, the delivery time indicated is based on the longest time. However, Tictactime.co.uk reserves the possibility to charge for delivery. Handling and shipping costs will only be charged for one shipment. Tictactime.co.uk cannot be held responsible for the consequences caused by transportation delays. All orders which are not sent within 30 days following the order will be cancelled, unless otherwise specified and stated in the offer for sale.
You will be contacted by email in case of delay.

For payments made by bank card, the delivery time is about 2 working days, the delivery time indicated is the average time for the handling and delivery of products sent to metropolitan France and Monaco.

For payments made by cheque, the order will be processed once the cheque has been received. Consequently, in these cases the delivery times apply from the receipt of the cheque and, therefore, could be different from those mentioned when you placed your order.

Upon receiving your order, we recommend that you check the condition of the order in front of the delivery person. We can only handle your complaint if it is mentioned in writing at the time when you received your package. If necessary, we recommend that you inform Tictactime.co.uk of any defects within 24 hours if you received your order on a working day and the following Monday if you received it on a Saturday. Beyond this time, Tictactime.co.uk will not be held responsible for irregular deliveries.

ARTICLE 6 - SECURE PAYMENTS

You can pay for your purchases:
- By bank card: MasterCard, Visa and other debit cards.

- By transfer within 5 days.
Tictactime.co.uk must receive your transfer within 5 days, if we do not, then we can no longer guarantee the availability indicated at the time of the order. Tictactime.co.uk will notify the customer of the new delivery time, if necessary.

Bank details:
Account name: TV DISTRINET UK LTD
IBAN: GB71BARC20789885360422
Swift: BARCGB22

- By PAYPAL

Please note: In accordance with our commitment to secure payments, Tictactime.co.uk runs a background check on the information collected when an order is registered.
We take this procedure in our fight against Internet payment fraud and to help protect all our customers.

For any payments over £300, we only accept bank transfer.

ARTICLE 7 : SECURITY

We use a security system on our website:

We use the ePDQ platform (Barclays) SSL encryption process, but we have also made all of our scrambling and encryption processes more secure to protect all of your personal payment information as effectively as possible.

Since 1 October 2008, English banks have implemented the ‘3D Secure’ protocol in order to ensure that customers placing orders on the Internet have the best security possible when making payments on the Internet.
Therefore, Tictactime.co.uk has taken action against fraud in collaboration with the Banque Populaire in order to protect its customers from all fraudulent use of their bank cards. Therefore, when making your payment online you may be redirected to enter in a security code which will have been sent to you by your bank.
This means that you will still have to enter your card number, expiration date and CSC number but after you have entered this information you will be redirected to your bank’s website which will require additional information from you. Please note that each bank is able to choose its own identification methods, it is in your interest to find out more information from your bank.

ARTICLE 8 : RIGHT OF WITHDRAWAL

At Tictactime.co.uk you have thirty (30) clear days (instead of the seven (7) clear days under Article L 121-20 of the Code de la Consommation [the French Consumer Code]) to return a product which you are not satisfied with, except in the following cases: personalised watches or orders from our partners (any order which was not placed directly through the website www.tictactime.co.uk), in these cases you will have seven (7) clear days to return your product. This time begins from when your package is delivered. This right of withdrawal is without penalty. If you would like to make a return, we advise you to make your request through your customer account so we can allocate a return number to you.

This right of withdrawal is only accepted for products in their original, full state (packaging, accessories, instructions, etc). Items which are returned scratched, incomplete, damaged, broken or dirty by the Customer are not accepted or refunded. We will send your product back to you in approximately 7 days, at your expense. This time will begin from the day when the order is received by Tictactime. You may fill in your return authorisation form at your customer account.

In the event that you forget to include the case with your return, we will charge a repackaging fee of €10.

We strongly recommend that you indicate the return number on your package. You will be allocated this number once you have filled in the return form which is available on the website. We advise you to return the merchandise by recorded delivery (without acknowledgement of receipt) or by tracked delivery and if necessary to insure it to the product’s market value with the delivery service. This is necessary in case they damage or lose the merchandise. This insurance is the responsibility of the Customer and will not, under any circumstances, be refunded by Tictactime.

Pursuant to Art. L. 121-20-2, the right of withdrawal may not be exercised for products which have been designed or clearly personalised to the customer’s specifications (special fittings other than the sizes indicated on the website, engraving, cutting or any other personalisation). Therefore, we will not accept any returns for personalised and/or engraved products. We advise you to carefully check your order before confirmation. You cannot cancel the order once it has been confirmed.

Returns should be sent in their original packaging, complete (accessories, instructions, case, etc) and in good condition to: TVDISTRINET 81 rue du Pré Catelan 59110 La Madeleine FRANCE.
For items over £60 (excluding delivery charges and products on promotion, on sale, discontinued items, personalised watches, special offers, orders from our partners [any order which was not placed directly through the website www.tictactime.co.uk] and all CASIO products), there is a prepaid Coliposte label which you can print off from your customer account. There will be no refunds of return costs, other than this option. This return label is only valid for orders which have been delivered to metropolitan France.

ARTICLE 9 - REFUNDS

In the event of a product refund referred to in Article 8, the payment will be made within 30 days from when we receive the product.
But only if the product is returned within seven days from when it was delivered to you. The customer will automatically receive a credit note which he/she may use, or not, within 3 months after it has been issued. If the customer does not wish to use his/her credit note, he/she may request a refund for it within 30 days after the issue of the credit note. For payments made by bank card the refund will be credited to your bank account. For any other payment method the refund will be made by bank cheque, made payable to the customer who placed the order and sent to his/her billing address. Cash on delivery is not accepted under any circumstances
In the event that the product is returned between the eighth and thirtieth day, the refund will only be in the form of a gift voucher or a credit note. No refunds will be made.
Any order made with a non-refundable credit note will not be refunded. A new credit note will then be allocated.
The shipping costs for the order will not be refunded if the final total of the order is less than £60.
Delivery costs for Express orders will be refunded up to £10.

ARTICLE 10 - DELIVERY TIMES

The average delivery time for the Colissimo system or Lettre Max from the French Post office is forty-eight (48) hours from it leaving the Tictactime.co.uk warehouse.
This delivery time is a guideline only.
Any possible overrun in the delivery time will not entitle the Buyer to compensation, discounts or cancelation of the order.
In the event that the delivery is delayed beyond the initial fixed date, the Buyer should inform Tictactime.co.uk in writing (by post or email) so that Tictactime.co.uk can investigate the issue with the French Post Office.
An investigation with the French Post Office can take up to 21 working days. If the product is found during this time, it will be immediately forwarded on to the Buyer’s address or to the recipient indicated on the order form.
However, if the ordered product is not found by the end of the 21 day investigation, Tictactime.co.uk will resend the product, at its own expense, or refund the order.

ARTICLE 11 - CUSTOMER SERVICES DEPARTMENT

If you require any information or have any questions, please call the Tictactime.co.uk Customer Services Department from Monday to Friday 8am to 12am and 1pm to 4pm on: 01179 181 575; or send us an e-mail; www.tictactime.co.uk (My Account section); by post, addressed to Tictactime.co.uk, Service Client, 81 rue du Pré Catelan 59110 La Madeleine; or by fax to: +33 (0)3 20 57 53 50.

ARTICLE 12 - INTELLECTUAL PROPERTY

All text, comments, work, illustrations and images reproduced on the website Tictactime.co.uk are reserved under the droit d'auteur (French copyright law) and intellectual property law worldwide. As such and in accordance with the provisions of the Code de la Propriété Intellectuelle (French Intellectual Property Code), they are only for private use, subject to different or more restrictive provisions of the Code de la Propriété Intellectuelle. Any full or partial reproduction of the website Tictactime.co.uk is strictly forbidden.

ARTICLE 13 - RESPONSIBILITY

The products offered comply with current French legislation. Tictactime.co.uk cannot be held responsible in the event of non-compliance with the country’s legislation where the products are delivered. It is your obligation to confirm with your local authorities if it is possible to import and use the products or services which you intend to order.
The photos are provided for illustration purposes only. Please refer to the description of each product to find out its specific functions and if you have any doubts or would like more information then do not hesitate to contact us.
Tictactime.co.uk cannot be held responsible in the event of errors between the product specifications and the picture and/or the conditions of sale.
In the event of hypertext links to other websites from Tictactime.co.uk, we will not be held responsible for the content of the information on these websites once you have clicked on these links.
In the event of business purchases, Tictactime.co.uk does not accept any responsibility for any indirect damage because of operating loss, loss of profit, loss of opportunity, damages or costs.

ARTICLE 14 - APPLICABLE LAW – DISPUTES

This contract is subject to French law.
This contract is a translation from French.
In the event of disputes, the French courts shall have exclusive jurisdiction.

ARTICLE 15 - FIGHT AGAINST BANK CARD FRAUD

Tictactime.co.uk, in collaboration with Fianet, runs checks on all orders which have been confirmed on its website. These checks aim to protect Tictactime.co.uk from wrongful practices run by fraudsters.
If the delivery address is different to the billing address in your order, our service team may need to get in contact with the two people mentioned; i.e., the person linked to the billing address and the person indicated in the delivery address.
Given these procedures, our service team may need to ask you for any information required to unblock your order: proof of address, photocopy of an identity card, crossed cheque or letters proving that the customer is the owner of the bank card. We will email you for these requests.

“All information relating to your order is subject to automatic data processing by FIA-NET S.A. The objective of this automatic data processing is to set a level of analysis for the transaction and to fight against bank card fraud.
FIA-NET S.A. and the merchant from whom you are making your purchase are the recipients of the data relating to your order. Failure to provide the information relating to your order shall prevent your transaction from being analysed and completed.
Should non-payment result from the fraudulent use of a bank card, all the non-payment details relating to the order will be logged in a payment incident file managed by FIA-NET S.A. Any incorrect declarations or errors may also be subject to specific processing.
In accordance with the loi Informatique et Libertés (French Data Protection Act) of 6 January 1978 you have the right, at any time, to access, correct or object to any of your personal data by sending a written request and proving your identity to FIA-NET - Service Informatique et Libertés - Traitements n°773061 et n°1080905 - 39, rue Saint-Lazare, 75009 PARIS”.

FIA-NET will use non-personal data in accordance with current legislation and in particular that relating to the protection of personal data.

However, each time you visit Tictactime.co.uk from one of the partner websites of Tictactime.co.uk and are identified as such, your data may be disclosed to these partners.

To find out what information they have gathered about you, please visit the partner website in question.
If you do not agree to this, please let us know at the address below.
Consequently, and in accordance with the loi Informatique et Libertés (French Data Protection Act) of 6 January 1978 you have the right to access, correct or object to any of your personal data.
To do so, you may submit a request online or by post, indicating your first name, surname, address and if applicable your customer reference number. Online: Contact or by post: Tictactime.co.uk - Service clientèle 81 rue du Pré Catelan 59110 La Madeleine or FIA-NET - Service Informatique et Libertés - Traitements n°773061 et n°1080905 - 39, rue Saint-Lazare, 75009 PARIS. Thank you for your understanding.
By purchasing a product at Tictactime.co.uk you may take part in the survey “site évalué - site premium” (website evaluation) organised by FIA-NET S.A.

There are two customer satisfaction questionnaires, the purpose of which is to evaluate the quality of service you have experienced during your purchase. You can tell us about your own personal experience and share it with the online community at the FIA-NET website.

These questionnaires may be sent to you by FIA-NET or by Tictactime.co.uk, via email or via a pop-up after your purchase.
The information gathered in these two questionnaires is subject to automatic data processing by FIA-NET S.A.
Partial or missing answers in one or both of the customer satisfaction questionnaires do not affect the progress or processing of your order.
FIA-NET S.A. and Tictactime.co.uk are the recipients of the personal data gathered in these customer satisfaction questionnaires.
FIA-NET will use non-personal data in accordance with current legislation and in particular that relating to the protection of personal data.
In accordance with the loi Informatique et Libertés (French Data Protection Act) of 6 January 1978 you have the right, at any time, to access, correct or object to any of your personal data by sending a written request and proving your identity to:

FIA-NET Service Informatique et Libertés
Traitement N° 896150
39, rue Saint-Lazare - 75009 Paris
PARIS.

Our website has also been designed to take special care of our customers’ needs. This is one of the reasons why we use cookies. A cookie is used to indicate that you have visited our website. Therefore, Tictactime.co.uk only uses cookies to improve the personalised service which we provide for you.

ARTICLE 16 - SALES

The dates indicated on our website are the current dates in the north of France where our company headquarters are located.

ARTICLE 17 - TAX EXEMPTION

Ordering products for use outside of France: please be careful

Please take into account that for the delivery of an order or a product to another country other than metropolitan France, you are the importer (or the intra-community buyer) of the product or products concerned. You are responsible for the custom duties, local taxes, import duties or State taxes which may be required.
You will need to check with the local authorities where you live about bringing the products you have ordered into your country and you will need to make any declaration and/or payment to the competent bodies of the country concerned. Furthermore, you will need to check with your local authorities if it is possible to import or use the products or services which you intend to transport. You should also ensure that the manufacturer’s technical specifications comply with the legislation of the country concerned.

We cannot be held responsible if you do not comply with the legislation of the country where you are bringing the products.

In particular, if you are sending an order outside of France, you are held responsible for the payment to that country’s authorities for all taxes, fees or remuneration owed for the private copy or more extensively for the intellectual property rights.
Therefore, you must find out information on whether the product ordered is subject to these taxes, fees or remuneration, and if so how much, as well as how to make a declaration and payment to the authorities designated by law in the country of delivery.

The choice of offering tax-free sales is at the retailer’s discretion, who is under no obligation to allow the sale for export. Therefore, Tictactime.co.uk has made the decision not to process any claims for tax exemption. We advise you, therefore, to take the necessary steps before making your purchase at our website. Any claim for tax exemption will be refused.

ARTICLE 18 - AFTER-SALE SERVICE

All of our products are covered by a legal warranty of conformity and a warranty against latent defects. The customer is responsible for the costs incurred to send the item or items to the workshop. For any return of packages, you must return it/them to us by post (or by another delivery service).
Tictactime.co.uk will then check with the suppliers in case of any necessary repairs. No matter what the problem is with your item, it is essential that you attach a copy of your bill and your warranty, which are available from your customer account.
All products sold also have a manufacturer’s warranty, the coverage and length of which varies according to different products and brands.

For all products sold by Tictactime.co.uk, the manufacturers’ warranties do not cover:
- The replacement of consumables (disposable and rechargeable batteries, bulbs, straps, etc),
- Abnormal or inappropriate use of the product. In this respect, we urge you to carefully read the instruction manual included with the product,
- Damages incurred by a repairer who has not been authorised by Tictactime.co.uk,
- Damages from external causes to the product (accidents, bumps, water immersion, etc.)

Tictactime.co.uk will not be held responsible, under any circumstances, in the event that the manufacturer refuses to honour its warranty for any of the reasons set out above. In such cases, the manufacturer will provide a quote for repair which Tictactime.co.uk will send on to the Customer.
The manufacturer will request administration costs in the event that the customer refuses to pay this quote. In the event that the quote is accepted, a cheque made payable to Tictactime.co.uk must be sent to us for the total amount of the quote.
Reminder about water-resistance: a watch is only really water-resistant from 10 ATM. This means that you can go diving with your watch on. However, this does not mean that you can go in the shower or bath with it on, the water resistant seal will be damaged due to the change in temperature.

ARTICLE 19 - COMMENTS, CRITICISM AND COMMUNICATION